Frequently Asked Questions (FAQ)

At SIRA LTD, we want to ensure that you have a smooth shopping experience. Below are some frequently asked questions to help you with your inquiries.

1. How can I place an order?
Placing an order on our website is easy! Simply browse our products, select the items you wish to purchase, and click on the “Add to Cart” button. Once you’re ready, go to your cart, review your items, and proceed to checkout. Fill in your shipping and payment information to complete your order.

2. What payment methods do you accept?
We accept various payment methods, including major credit and debit cards (Visa, MasterCard, American Express), PayPal, and bank transfers for larger orders. All payment methods are processed securely.

3. How long will it take to receive my order?
We aim to process and dispatch all orders within 2 business days. Domestic shipping typically takes 3-5 business days, while international shipping times may vary based on your location. You will receive a tracking number once your order has been shipped.

4. Can I return or exchange an item?
Yes, you can return or exchange items within 30 days of receiving your order. The product must be unused and in its original packaging. Please refer to our Refund and Return Policy for detailed instructions.

5. What should I do if my order is damaged or defective?
If you receive a damaged or defective item, please contact us immediately at info@siralimited.com with photos of the damage. We will work with you to replace the product at no additional cost or provide a full refund.

6. How do you protect my personal information?
We take your privacy seriously and use SSL encryption to protect your personal information during transmission. Our Privacy Policy outlines how we collect, use, and protect your data.

7. Do you offer international shipping?
Yes, we offer international shipping to selected countries. Shipping rates and delivery times vary based on the destination and chosen shipping method.

8. Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us immediately. We can update your address as long as the order has not been processed and shipped.

9. How can I contact customer support?
You can reach our customer support team via email at info@siralimited.com or by phone at 07301380609. We are available Monday through Friday from 9 AM to 5 PM.

If you have any other questions or concerns, please feel free to contact us. We’re here to help!